ConsumerInsight

Invitation Based Panel

ConsumerInsight is the only company that has an independent and unbiased IBP (Invitation based panel) as its sampling frame.

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Customer Experience Research

Specialized in consumer experience research such as Automobile Design Research, Smartphone SIS(Smart Innovator Study),
TGW(Things Gone Wrong), UX (User eXperience)

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1. Inquiries
2. Contact us for survey
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1. ESOMAR Q28
2. Answers about ConsumerInsight Panel
3. Download PDF
Insight Report +

[ACE] Experiences About AS process_Recapitulate
Save `customer`s time` to increase CSI

2023.03.14

[ACE] Experiences About AS process_07_Summary(Benchmarks)
Lexus and Volvo competing for the top in AS experience

2023.03.14

[ACE] Experiences About AS process_06_Check-out
While 63.5% of all customers experienced free services, there was a big gap between ‘desired’ and ‘offered’ services

2023.02.28

[ACE] Experiences About AS process_05_Payment
Repair/maintenance Cost Was 830K KRW on Avg., with GM Korea Showing the Lowest

2023.02.23

[ACE] Experiences About AS process_04_Outcome Check
7% of AS service users experienced "Inaccurate Repair/Maintenance"

2023.02.23

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